Refund policy

Please consider your purchases carefully as unfortunately we are unable to offer return or refunds at this time.

Angels OnBoard products are print-on-demand, which means that all our products are unique and produced only once ordered. This means that returns and exchanges are not supported. If you, our valued customer have ordered the wrong size, color, or simply changed your mind we unfortunately cannot return, refund or exchange.

However, in case of a damaged product or a manufacturing error, our POD partners offers a free replacement or a refund if you contact us within 30 days of product delivery providing a clear photo of the problem.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

If you need any assistance please contact admin@angelsonboard.com.au or follow the directions of our POD supplier.